Refund & Return Policy
At RNZEY Store, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.
Return Eligibility
You may request a return or replacement if:
- You received the wrong product.
- You received a damaged or defective product.
- The product received is significantly different from the product ordered.
To request a return or replacement, please contact us within 7 days of receiving your order.
Conditions for Return
To be eligible for a return:
- The product should be unused where applicable.
- The product should be returned in its original packaging.
- All accessories, manuals, and included items should be returned where applicable.
- Proof of purchase or order information may be required.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, personal-use, or other applicable reasons.
Products that have been damaged due to misuse or improper handling by the customer may not qualify for a return or refund.
Refund Process
Once we receive and inspect the returned product, we will notify you about the status of your request.
If your refund is approved, it will be processed through an appropriate method.
Shipping Costs
Shipping charges may not be refundable unless the return is due to:
- Wrong product delivered
- Damaged product
- Defective product
Order Cancellation
Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation may no longer be possible.
Contact Us
For return or refund requests, contact us:
Email: rnzeystore@gamil.com
Phone: +92 370 0246325
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